Terms & Conditions

IMPORTANT: WE DO A ONE TIME KYC/AML SECURITY CHECK ON ALL NEW CUSTOMERS REGARDLESS OF ORDER VALUE. 

BASIC ONE TIME REQUIREMENTS:

- A CLEAR COPY OF VALID PHOTO ID.
- A CLEAR SELFIE WITH ABOVE PHOTO ID.
- A CLEAR PHOTO OF YOUR PAYMENT CARD. *

* (4 DIGITS OF THE LONG 16 DIGITS CARD NUMBER MUST BE VISIBLE, YOU CAN OBSCURE THE REST).

YOU WILL NOT BE CHARGED TILL ABOVE REQUIREMENTS ARE MET. 

General T&Cs:

1 - We will process Bitcoin (BTC) transactions in accordance with the instructions and detail we receive. Please take care when ordering, mistakes could cause delays or lost funds. It is critical that the wallet address you provide us with is accurate as once we start the send process it cannot be stopped and your sale is complete.


2 - Crypto.co.uk is not responsible for any errors. You should verify all information prior to submitting instructions to us. Digital currency transactions cannot be reversed once they have been broadcast on the Blockchain.

3 - We do not own or control the underlying software protocols which govern the operation of digital currencies supported on our platform: generally, the underlying protocols are open source and anyone can use, copy, modify, and distribute them. We assume no responsibility for the operation of the underlying protocols and we are not able to guarantee their functionality, security, or availability.

4 - You acknowledge and accept the risk that underlying software protocols relating to any Crypto currency such as Bitcoin.

5 - Included in your transaction fee will be a handling fee which varies according to country of residence and value of digital currency ordered, the fee will be clearly shown at checkout before you pay and is non negotiable and final.

6 - At the point we send you your purchased digital currency we will confirm with a Blockchain ID link which will show you your currency progressing through the network to your wallet. The Blockchain ID is legal and concrete proof of your order being sent and would be used for chargebacks.

7 - Sending Bitcoin can take anything from 7 minutes to several hours. We aim to process all orders within an hour, however some orders may take a maximum of 24 hours.

8 - Once again, it is critical that the wallet address you provide us with is accurate as once we start the send process it cannot be stopped and your sale is complete.

9. If a request of a refund is received it must be done prior to your Bitcoins being processed, once processed it is not possible to cancel as the process is non reversible. A 10% or $10 of transaction fee whichever is higher will be charged for any refund.

10. In order to buy crypto from us over the value of £500, you will need to sign up to Crypto Capital: https://cryptocapital.co

Crypto Capital are a Crypto bank and we have an account. Sign up for free, deposit fiat, order from us and pay what you owe. Please note internal transfers on the Crypto Capital platform are also FREE of charge.

11. Crypto.eu forwards to Crypto.co.uk

12. Privacy Policy

This privacy notice discloses the privacy practices for www.Crypto.co.uk. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to send an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services/updates on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or:

We partner with another party to provide specific services like payments. When the user signs up for these services, we will share names, or other information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Links 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email on email@crypto.co.uk

Any questions please contact us.